80-year-old resident locked out, slippers, no spare with neighbors
Sunday 2am - 80-year-old Kings Point resident called from outside her village door. Door pulled shut behind her on a midnight bathroom trip, no spare with neighbors who were both away for the weekend.
We were at her door in 22 minutes including the gatehouse stop. Picked the original Yale F-series in under 3 minutes - non-destructive entry, no damage, she was back inside in 25 minutes from the call.
She asked us to install a Schlage Encode on the spot so this would never happen again. We did - paired to her phone, set a 4-digit personal code, and left at 4am. The Encode would have let her in via the keypad even if she didn't have her phone or keys.
Overnight lockout + same-night smart-lock