Restaurant manager locked out 18 minutes before opening shift
Manager called Premier at 7:42 a.m. on the way to open a Latin-American restaurant near Pineapple Grove. Key snapped clean off in the front-entry Adams Rite mortise cylinder while she was unlocking - the previous tenant's key was still being used months past a needed rekey. Opening shift starts 8 a.m. Friday with delivery drivers expected at 7:30.
Premier truck rolled from inside Delray, on-site 7:58 a.m. Tech extracted the broken key shaft non-destructively in 6 minutes using a curved-tip extractor, swapped the worn cylinder for a fresh one from on-board stock, and cut + paired the new keys to the manager and assistant manager keychains. Total time on-site: 22 minutes. Total invoiced: $185 (lockout + extraction + cylinder swap + 2 keys).
Restaurant opened on time. Manager scheduled a full property rekey for the following Tuesday morning before opening - 8 cylinders, $315, completed in 75 minutes. Net result: 22-minute scramble that could have closed the restaurant for the lunch shift instead became a footnote.
Same-day rescue + rekey upsell